Join the Team at Lidion Bank!

At Lidion Bank, we blend traditional banking values with modern, innovative solutions. We are committed to providing comprehensive financial services across a variety of industries, with a particular focus on technology and digital advertising. We're looking for a dedicated and service oriented Onboarding Officer. The officer will be crucial to fostering strong relationships with clients and Corporate Service Providers (CSPs) at the Bank. This role aims to ensure smooth onboarding experiences, client satisfaction, and regulatory compliance by providing exceptional service, reviewing essential documentation, and facilitating effective communication between the Bank and its clients.‍‍

Position:  Onboarding Officer‍

Primary Responsibilities:

• Liaising with Corporate service providers (CSP’s) and direct clients both via emails and in person and being able to lead and take charge of the meetings.
• Initiate and enhance relationships that lead the bank to meet its objectives for profitability and business growth, while promoting the Bank’s brand and its products.
• Be able to understand the business of the clients by keeping abreast and informed.
• Develop and enhance strong relationships with clients and providing excellent customer service.
• Going through the Bank account initial information together with other documents that are required such as KYC and source of wealth and source of funds documentation and to ensure that they are in good order before passing them over for Compliance and Risk analysis.
• Ensuring the upkeep of the Bank’s CRM system updated at all times.
• Ensuring compliance with all regulations, legislation and guidelines.

‍Employee Centric Benefits at Lidion Bank

Lidion Bank's Employee-Centric Benefits Scheme provides a personalized annual package, encompassing gym memberships, parking, food plans, mobile expenses, various insurances, and travel. It also includes unique perks like hobby contributions, paid volunteer days, and pet care, all designed to offer meaningful benefits to every team member.

Work Flexibility

We believe that strong collaboration and team culture thrive through in-person interaction, and we remain an onsite-first organisation. At the same time, we recognise the importance of flexibility in today’s work environment.

Employees can request to work from home through our HR system , and such requests are generally supported where business needs allow. However, given the nature of our operations, onsite presence is required for key meetings, team activities, and other critical business needs. Flexibility is provided as a benefit, not as a fixed entitlement, and is balanced with the Bank’s commitment to maintaining a collaborative office-based culture.