The Chief Commercial Officer (CCO) is a key executive responsible for shaping and driving the Bank’s commercial strategy, with a core mandate to drive sustainable revenue growth across credit, factoring, and cash management services. The CCO will lead the commercial teams to originate new business, expand into targeted markets, and deepen client relationships. The role is central to the Bank’s growth agenda, contributing directly to profitability, product innovation, and competitive positioning. The CCO also acts as a strategic advisor to the CEO and works collaboratively with other senior leaders to align commercial initiatives with regulatory, operational, and financial frameworks.

Primary Responsibilities:

• Develop and execute a commercial strategy aimed at expanding the Bank’s credit portfolio, with a strategic focus on SME financing.
• Identify new markets and sectors for growth, develop tailored propositions, and establish strategic partnerships.
• Drive origination of new business through targeted campaigns, sector outreach, and direct engagement with high-value prospects.
• Establish and nurture strategic relationships with clients, introducers, professional networks, and partners to maximise lead generation and long-term commercial value.
• Champion a relationship-driven approach that ensures high levels of client retention and satisfaction.
• Own and manage the P&L of all commercial functions, ensuring revenue targets and profitability KPIs are consistently met.
• Monitor market trends, client needs, and competitive developments to proactively adapt and enhance the Bank’s product suite
• Develop incentive structures, pricing models, and revenue forecasting tools in collaboration with Finance and Credit.
• Identify and act on cross-selling and upselling opportunities within the Bank’s broader product and service portfolio.
• Collaborate with the Product team to design, refine, and launch products that meet market demands while aligning with risk appetite and regulatory standards.
• Lead pilot initiatives and market testing of new products to accelerate time-to-market and customer feedback integration.
• Build, lead, and mentor high-performing commercial teams.
• Promote a culture of accountability, client-centricity, and commercial excellence.
• Ensure proper resource allocation, performance tracking, and continuous development of team members.
• Work closely with the CEO, CFO, and other executive members to ensure commercial initiatives align with overall strategic priorities and risk appetite.
• Support the preparation of Board-level reporting and contribute to regulatory and supervisory discussions when relevant to commercial performance or product development.